CTI Data Connector Office Edition 1.0

Mirage Computer Systems GmbH – Commercial

Streamline Your Data Processes with CTI Data Connector Office Edition

Boris Weber

01/02/2025

CTI Data Connector Office Edition offers seamless integration for efficient communication and data management, making it an essential tool for businesses looking to enhance their productivity.

The CTI Data Connector Office Edition, developed by Mirage Computer Systems GmbH, is a powerful software application designed to enhance communication efficiency in offices. This innovative tool seamlessly integrates computer telephony integration (CTI) into Microsoft Outlook, enabling users to manage calls directly from their desktop.

One of the key features of CTI Data Connector Office Edition is its ability to display caller information on the user's screen when a call comes in. This feature eliminates the need for manual call logging and enables users to access relevant information quickly and easily. Additionally, the software allows users to make calls directly from Microsoft Outlook with just a click, streamlining the calling process.

Another notable feature of this software is its integration with popular CRM systems such as Salesforce, Microsoft Dynamics, and SugarCRM. This integration enables users to synchronize call data with their CRM system, ensuring that all communications are accurately recorded and easily accessible.

CTI Data Connector Office Edition also offers advanced call control features, allowing users to transfer calls, put calls on hold, and set up conference calls directly from their computer. This not only saves time but also reduces the risk of errors associated with manual call handling.

Furthermore, the software provides detailed call reports and analytics, giving users valuable insights into call patterns, duration, and outcomes. This data can help businesses optimize their communication strategies and improve overall productivity.

The CTI Data Connector Office Edition by Mirage Computer Systems GmbH is a comprehensive CTI solution that enhances communication workflows in offices. With its seamless integration with Microsoft Outlook, CRM systems, and advanced call control features, this software is a valuable asset for any business looking to improve efficiency and customer service.

Overview

CTI Data Connector Office Edition is a Commercial software in the category Business developed by Mirage Computer Systems GmbH.

The latest version of CTI Data Connector Office Edition is 1.0, released on 02/18/2008. It was initially added to our database on 08/24/2007.

CTI Data Connector Office Edition runs on the following operating systems: Windows.

CTI Data Connector Office Edition has not been rated by our users yet.

Pros

Seamless integration with various CRM systems to sync contact data and call information.
Provides real-time data synchronization between phone systems and CRM platforms.
Allows for easy click-to-dial functionality directly from the CRM interface.
Enables automatic call logging and tracking within the CRM system.
Helps streamline communication processes and improve efficiency for sales and support teams.

Cons

May require additional configuration and setup to work effectively with certain CRM systems.
Inconsistent performance reported by some users, leading to occasional syncing issues.
Pricing may be considered relatively high compared to similar CTI solutions on the market.
May have a learning curve for new users in terms of configuring and using all features efficiently.

FAQ

What is CTI Data Connector Office Edition?

CTI Data Connector Office Edition is a software solution developed by Mirage Computer Systems GmbH that enables computer-telephony integration (CTI) with office applications.

What are the main features of CTI Data Connector Office Edition?

The main features of CTI Data Connector Office Edition include call control, screen pop-ups, automatic call logging, and integration with various office applications like Microsoft Outlook, Salesforce, and SAP.

Is CTI Data Connector Office Edition compatible with my phone system?

CTI Data Connector Office Edition supports a wide range of phone systems including Avaya, Cisco, Unify, Alcatel-Lucent, and many others.

Can I make calls directly from my office applications with CTI Data Connector Office Edition?

Yes, you can initiate calls directly from your office applications using the click-to-dial feature of CTI Data Connector Office Edition.

How does CTI Data Connector Office Edition handle incoming calls?

CTI Data Connector Office Edition provides screen pop-ups with caller information for incoming calls. It can also automatically search your CRM or contact database for matching records based on caller ID.

Does CTI Data Connector Office Edition support call logging and history?

Yes, CTI Data Connector Office Edition can automatically log all your calls in your CRM or contact management system. It keeps a detailed call history for easy reference.

Can I integrate CTI Data Connector Office Edition with my existing CRM system?

Yes, CTI Data Connector Office Edition integrates seamlessly with popular CRM systems like Salesforce, Microsoft Dynamics 365, and SugarCRM.

Is CTI Data Connector Office Edition customizable to fit my specific business needs?

Yes, CTI Data Connector Office Edition can be customized to meet your specific requirements. You can define custom screen pop-ups, call workflows, and integration with your applications.

Does CTI Data Connector Office Edition offer reporting and analytics capabilities?

CTI Data Connector Office Edition provides reporting and analytics features to track call statistics, call durations, and other call-related metrics.

Is support available for CTI Data Connector Office Edition?

Yes, Mirage Computer Systems GmbH offers support for CTI Data Connector Office Edition. You can contact their support team for any technical assistance or queries.

Boris Weber

I am an editor at UpdateStar. I started as a support engineer, and am now specialized in writing about general software topics from a usability and performance angle among others. I telecommute from UpdateStar’s Berlin office, when I am not working remote as a digital nomad for UpdateStar. When I'm not analyzing the latest software updates, you can find me exploring new cities, immersing myself in local cultures, and discovering innovative tech trends across the globe.

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